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July 16, 2019
July 16, 2019
July 16, 2019
Company
CMED Group Co., Ltd
Supervisor-IT Tech Support Specialist (800$-1000$)
JobID: 3531
Job Category
: InformationTechnology
Job Term
: Full-Time
Num of Hiring
: 01 Pax
Experience
: 2 Year up Years
Job Location
: Phnom Penh
Qualification
: Unlimited
Age
: Unlimited
Sex
: Unlimited
Marital Status
: Unlimited
Posted On
: 22 - January - 2019
Deadline
: 31 - July - 2019
Major/Skill
: Technology & Information
Language
: Khmer & English
JOB RESPONSIBLEs
• Oversee the day-to-day activities of the Technical Support personnel.
• Measure, Monitor and maintain customer service and satisfaction
• Manage the travel schedule of the Tech Support Personnel
• Train and coach the Technical Support Team in order to expand their knowledge base i.e. new
equipment/application, skills enhancement etc.
• Manage, follow-up and maintain all service contracts/agreements and warranties
• Develop plans for continued training in order to keep up with new technologies and processes
• Design processes to increase efficiencies within Technical Support
• Install, test, monitor, support, and troubleshoot hardware and software issues for offices
• Troubleshoot network communications and network performance issues
• Successfully increase the frequency of 1st call resolutions
• Build out the knowledge base for the Tech Support Team
• Develop and maintain department policies, procedures and processes as required
• Work closely with the IT Infrastructure Team on identifying and ensuing any issues are tackled and
corrective action is taken
• Must be able to work flexible work hours including nights and weekends in urgent cases.
• Produce weekly and monthly reports
• Any other tasks assigned by Group Head of IT
JOB REQUIREMENTs
• Bachelor’s degree in Information Technology or equivalent experience
• 2 years of supervisory experience in a help desk, call centre or other technical support context
• 2 years of hands on technical experience
• Any Microsoft, Cisco, Dell or other IT certifications are desirable
• Excellent customer service, troubleshooting and documentation skills
• Must be able to drive to assigned sites to complete work
• Must be able to drive to assigned sites to complete work
• Detailed knowledge of Microsoft Windows 7/10, Windows Server, & Office Suite
• Outstanding leadership skills with the ability to coach and train a team
• Excellent communication skills in English, both written and oral
• Experience with Mac OS X, iOS and Android will be considered an advantage

HOW TO APPLY
All interested applicants, please kindly send your latest resume & cover letter with photo to HR & Admin Department with below address & contact:
CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia.
Mobile Contact: 098 28 84 17
Email: c.vanny@cmedgp.com and chhitvannara@gmail.com
CONTACT DETAILs
Contact
: Human Recourse Department
Phone
: 098 28 84 17
E-mail
: chhitvannara@gmail.com
Address
: CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: c.vanny@cmedgp.com and chhitvannara@gmail.com
Urgent Jobs
Best Jobs
Company
CMED Group Co., Ltd
Supervisor-IT Tech Support Specialist (800$-1000$)
JobID: 3531
Job Category
: InformationTechnology
Job Term
: Full-Time
Num of Hiring
: 01 Pax
Experience
: 2 Year up Years
Job Location
: Phnom Penh
Qualification
: Unlimited
Age
: Unlimited
Sex
: Unlimited
Marital Status
: Unlimited
Posted On
: 22 - January - 2019
Deadline
: 31 - July - 2019
Major/Skill
: Technology & Information
Language
: Khmer & English
JOB RESPONSIBLEs
• Oversee the day-to-day activities of the Technical Support personnel.
• Measure, Monitor and maintain customer service and satisfaction
• Manage the travel schedule of the Tech Support Personnel
• Train and coach the Technical Support Team in order to expand their knowledge base i.e. new
equipment/application, skills enhancement etc.
• Manage, follow-up and maintain all service contracts/agreements and warranties
• Develop plans for continued training in order to keep up with new technologies and processes
• Design processes to increase efficiencies within Technical Support
• Install, test, monitor, support, and troubleshoot hardware and software issues for offices
• Troubleshoot network communications and network performance issues
• Successfully increase the frequency of 1st call resolutions
• Build out the knowledge base for the Tech Support Team
• Develop and maintain department policies, procedures and processes as required
• Work closely with the IT Infrastructure Team on identifying and ensuing any issues are tackled and
corrective action is taken
• Must be able to work flexible work hours including nights and weekends in urgent cases.
• Produce weekly and monthly reports
• Any other tasks assigned by Group Head of IT
JOB REQUIREMENTs
• Bachelor’s degree in Information Technology or equivalent experience
• 2 years of supervisory experience in a help desk, call centre or other technical support context
• 2 years of hands on technical experience
• Any Microsoft, Cisco, Dell or other IT certifications are desirable
• Excellent customer service, troubleshooting and documentation skills
• Must be able to drive to assigned sites to complete work
• Must be able to drive to assigned sites to complete work
• Detailed knowledge of Microsoft Windows 7/10, Windows Server, & Office Suite
• Outstanding leadership skills with the ability to coach and train a team
• Excellent communication skills in English, both written and oral
• Experience with Mac OS X, iOS and Android will be considered an advantage

HOW TO APPLY
All interested applicants, please kindly send your latest resume & cover letter with photo to HR & Admin Department with below address & contact:
CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia.
Mobile Contact: 098 28 84 17
Email: c.vanny@cmedgp.com and chhitvannara@gmail.com
CONTACT DETAILs
Contact
: Human Recourse Department
Phone
: 098 28 84 17
E-mail
: chhitvannara@gmail.com
Address
: CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: c.vanny@cmedgp.com and chhitvannara@gmail.com
Urgent Jobs
Best Jobs
Company
CMED Group Co., Ltd
Supervisor-IT Tech Support Specialist (800$-1000$)
JobID: 3531
Job Category
: InformationTechnology
Job Term
: Full-Time
Num of Hiring
: 01 Pax
Experience
: 2 Year up Years
Job Location
: Phnom Penh
Qualification
: Unlimited
Age
: Unlimited
Sex
: Unlimited
Marital Status
: Unlimited
Posted On
: 22 - January - 2019
Deadline
: 31 - July - 2019
Major/Skill
: Technology & Information
Language
: Khmer & English
JOB RESPONSIBLEs
• Oversee the day-to-day activities of the Technical Support personnel.
• Measure, Monitor and maintain customer service and satisfaction
• Manage the travel schedule of the Tech Support Personnel
• Train and coach the Technical Support Team in order to expand their knowledge base i.e. new
equipment/application, skills enhancement etc.
• Manage, follow-up and maintain all service contracts/agreements and warranties
• Develop plans for continued training in order to keep up with new technologies and processes
• Design processes to increase efficiencies within Technical Support
• Install, test, monitor, support, and troubleshoot hardware and software issues for offices
• Troubleshoot network communications and network performance issues
• Successfully increase the frequency of 1st call resolutions
• Build out the knowledge base for the Tech Support Team
• Develop and maintain department policies, procedures and processes as required
• Work closely with the IT Infrastructure Team on identifying and ensuing any issues are tackled and
corrective action is taken
• Must be able to work flexible work hours including nights and weekends in urgent cases.
• Produce weekly and monthly reports
• Any other tasks assigned by Group Head of IT
JOB REQUIREMENTs
• Bachelor’s degree in Information Technology or equivalent experience
• 2 years of supervisory experience in a help desk, call centre or other technical support context
• 2 years of hands on technical experience
• Any Microsoft, Cisco, Dell or other IT certifications are desirable
• Excellent customer service, troubleshooting and documentation skills
• Must be able to drive to assigned sites to complete work
• Must be able to drive to assigned sites to complete work
• Detailed knowledge of Microsoft Windows 7/10, Windows Server, & Office Suite
• Outstanding leadership skills with the ability to coach and train a team
• Excellent communication skills in English, both written and oral
• Experience with Mac OS X, iOS and Android will be considered an advantage

HOW TO APPLY
All interested applicants, please kindly send your latest resume & cover letter with photo to HR & Admin Department with below address & contact:
CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia.
Mobile Contact: 098 28 84 17
Email: c.vanny@cmedgp.com and chhitvannara@gmail.com
CONTACT DETAILs
Contact
: Human Recourse Department
Phone
: 098 28 84 17
E-mail
: chhitvannara@gmail.com
Address
: CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: c.vanny@cmedgp.com and chhitvannara@gmail.com
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