At least 1 year Call Years
09 - July - 2019
31 - July - 2019
: Graduated in Diploma or Bachelor Degree on related field.
Very good verbal communication in Khmer and English.is an advantage.
• Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills.
• Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
• Accurately identifying a customer’s query and providing a quick resolution.
• Monitoring unsolved complaints and collect response query from all related functions.
• Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
• Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.
1. Graduated in Diploma or Bachelor Degree on related field.
2. Very good verbal communication in Khmer and English.is an advantage.
3. Strong Customer Service skills, commitment and a desire to satisfy the customer.
4. Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
5. High-level analytical skills with the ability to think in an environment of change/multi-tasking.
6. Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
7. Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
8. Computer literature (MS. Word, Excel, etc.).
HOW TO APPLY
Interested applicants should submit CV, cover letter; photocopies of relevant formal education certificates and personal document such as citizen ID card/birth certificate and family/staying book to HR department in Ly Hour Pay Pro Plc address No. 85-88, St. Kim Il Sung (289), Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh., or by email: firstname.lastname@example.org and Tel: 087 42 1111/099 907 779/ 011 898 081
Only short listed candidates will be notified. Applications and CVs will not be returned.
Ly Hour Pay Pro Plc. will provide the competitive salary; regularly merit increase by performance base plus other benefits including accident insurance for 24 hours, hospitalization claims, public holiday & other leaves and benefits base on the Cambodia Labor Law.
: No. 85-88, St. Kim Il Sung (289), Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh.